Frequently Asked Questions

Here you will find answers to frequently asked questions about our jewelry. We hope these answers will help you further. If not, we look forward to hearing from you personally.

Shipping

Does bjewellrey.eu really do free worldwide shipping?

Yes, we can send your oNecklace purchase FOR FREE

Which shipping methods does .bjewellrey.eu offer?

• Standard Worldwide Air Mail — FREE
• Super Urgent Shipping & Handling via DHL

Will my order arrive for events like Christmas, Valentine's or Mother's Day?

Please visit our shipping information page for all the details.

Payment

What payment methods are available?

bjewellrey.eu accepts all major credit cards and payments through Paypal and 2checkout.

What is your privacy policy?

Please visit our Privacy Policy PAGE  

Ordering and Special Requests

Can I see the design of my name before I make my purchase?

Yes! To get an exact design send us an email requesting your name in a desired font and the bjewellrey graphic designers will gladly create a design for you if available.

Can I personalize my bjewellrey Order in other languages?

We can personalize your bjewellrey order with any language as long as you send us an example of the writing and letters.

How can I change my order once it has been made?

If you want to change your order you must contact us within 12 hours of placing the order. Go to contact us and send us message requesting the specifications of the change.

How can I cancel an order?

Once your order has been submitted we are immediately beginning the process of production of your personalized items. If you would like to cancel your purchase, the restocking fee is 30% of the total amount of the item. To cancel your order, please contact us

Can I order a necklace with special characters (#, @, &, $)?

You can personalize your necklace with any special characters when placing your order.

bjewellrey Products

Is the bjewellrey jewelry made out of true precious metals?

Yes, of course! All of bjewellrey precious metals are stamped with 14K (gold) stamp or 0.925 (sterling silver) stamp.

  • 14K Gold is 58% Gold (14/24) and bears the stamp 14K
  • Sterling Silver is 92.5% pure silver (925/1000) and bears the stamp 925 or 0.925

24K Gold plating is a method of depositing a thin layer of gold on to the surface of sterling silver so it will bear the 925 or 0.925 stamp.

Return and Refund Policies

What is your return policy?

You can return new, unopened jewelry sold by bjewellrey.eu within 90 days of delivery. Please note that there will be a 30% non refundable fee on all items, shipping and handling expenses and shipping return expenses will not be refunded. You must contact us by sending us an e-mail to costemerservice@bjewellrey.eu for the return instructions, if the instructions are not followed correctly we will not be able to issue any type of refund.

I received my order but it is not correct. What do I do?

If you have any issues with your order, make sure to contact us as soon as possible by sending us an e-mail to costemerservice@bjewellrey.eu so that we can move swiftly to correct the problem. If a resolution is not achieved, a full refund will be given back except for shipping and handling expenses.

I provided an incomplete/wrong address and my order is being returned. What do I do?

If you have any issues with your address, make sure to contact us as soon as possible by sending us an e-mail to costemerservice@bjewellrey.eu so that we can move swiftly to correct the problem. Please note that reshipping the order might incur in shipping costs and in the case a refund is requested a 30% non refundable fee will be taken.

We’re here to help! Contact us